Frequently Asked Questions

• Yes, enter your own address under 'billing address' and the address you want to send your package to under 'shipping address'.
• You can track your package yourself with the track and trace code you receive after your order.

• Yes, you can choose to have your order gift wrapped.
• You can also include a handwritten card with your gift.
• You can indicate these options in the notes in your shopping cart.

• Your gift card contains a unique code that can be redeemed when placing your order. This option appears under the order overview, where you can enter your code under "gift card" and redeem it by clicking "apply."
• The code can be redeemed in the webshop up to 12 months after the purchase date.

If you need help choosing a piece of jewellery, we're happy to help. If you're looking for jewellery for a special occasion, like a wedding, please contact us to discuss the possibilities.

You can view jewelry by appointment. Please contact us to schedule an appointment. This is helpful as we can prepare the jewelry, which is stored elsewhere in secure storage.

• If you're interested in a product that's out of stock, please send us a message . We'll see if we can reorder it.
• For some products, it's possible to request a small adjustment or choose a different gemstone. Send us your inquiry, and we'll see what we can do for you!

• We offer a two-month warranty on the quality of the product. Please contact us within these two months so we can find a suitable solution. Under certain circumstances, a period longer than two months may be acceptable. If you have any questions about this, please email us.

1. If you received a damaged or incorrect item, please contact us immediately by email at info@dona-aurora.nl. Please also let us know if a product is broken due to a material defect.

2. Please include your order number, a brief description of the (possible) cause, and add photos of the product.

3. We will attempt to repair, replace or refund the item.

• Please note that the warranty is void if the product has been damaged as a result of improper use, or if repairs or modifications have already been carried out.

If an order has already been paid for but you have not received an order confirmation, please contact us.

• Check the track and trace code to find out exactly where your package is.
• If your order has passed the standard delivery time, please contact us. Please include your order reference in your message.
• If the track and trace shows that your order has been delivered, check your mailbox to see what message the courier left for you.